Refund & Return Policy
At AeroLegends, we want you to be satisfied with your purchase. We offer a 30-Day Money-Back Guarantee subject to the conditions outlined below.
30-Day Money-Back Guarantee
You may request a return within 30 days of the date your order is delivered.
To qualify for a refund, the product must be returned to us and must be:
- In good condition
- Complete, including all parts and components originally received
- Free from damage caused by misuse, improper assembly, modification, or negligence
- Securely packaged to prevent damage during the return shipment
Opening the package or assembling the model does not automatically make an item ineligible for return. However, returned products must remain in good condition and complete.
We reserve the right to reduce or deny a refund where an item is returned incomplete, materially damaged, modified, or in a condition resulting from improper use or handling.
How to Start a Return
Before sending anything back, please contact us at contact@aerolegends.co and include:
- Your order number
- The email address used to place the order
- The reason for your return
We will provide you with the appropriate return instructions and return address.
Returns sent without first contacting our customer support team may experience delays in processing.
Do not return an order to an address shown on the original shipping label unless our support team specifically instructs you to do so.
Return Shipping
For returns due to a change of mind, personal preference, or dissatisfaction where the product is not defective, return shipping costs are the responsibility of the customer.
The customer is responsible for ensuring that the return is appropriately packaged.
If an item is confirmed to have arrived damaged, defective, or with missing parts, AeroLegends will provide an appropriate solution at no additional cost to the customer.
Refunds
Once your return has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to the original payment method.
Please allow 5–10 business days after the refund has been processed for it to appear on your account. Actual processing times depend on your bank or payment provider.
Original shipping charges, where separately charged, are not refundable unless required by applicable law or the return results from an error on our part.
Damaged, Defective, or Incomplete Items
If your model arrives damaged, defective, or incomplete, please contact us within 7 days of delivery at contact@aerolegends.co.
Please include:
- Your order number
- A description of the issue
- Clear photographs showing the affected model, part, or damage
Depending on the issue, we may provide replacement parts, replace the affected model, or offer another appropriate remedy.
For missing or defective individual components, we may send the necessary replacement component rather than replacing the entire model.
Please do not discard the product or any affected components until our customer support team has reviewed your request.
Nothing in this section limits any rights or remedies that cannot legally be excluded under applicable consumer protection laws.
Non-Returnable or Non-Refundable Items
A return or refund may be refused or reduced where:
- The return request is submitted more than 30 days after delivery
- The customer does not return the product after requesting a standard return
- The product has been materially damaged after delivery through misuse, negligence, improper assembly, or modification
- Parts or components originally received are missing from the returned product
- The returned product is materially different from the product originally delivered
- The customer fails to follow reasonable return instructions provided by our support team
This does not apply where applicable law requires us to provide a refund or other remedy.
Refused and Unclaimed Deliveries
Refusing delivery or failing to collect a package does not constitute an approved return or automatic cancellation.
Customers wishing to return an order should contact us and follow the return procedure described above.
If a package is refused, unclaimed, or returned to sender, any refund will only be considered after the package has been returned and received, subject to this policy and applicable law.
Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information when placing an order.
If you notice an error in your shipping address, contact us as soon as possible at contact@aerolegends.co.
Once an order has entered processing or has been shipped, we cannot guarantee that the address can be changed.
Order Cancellations
Orders may be cancelled within 24 hours of purchase, provided they have not already been processed or shipped.
If an order has already been processed or shipped, it can no longer be cancelled and must instead be handled through the return procedure described above.